Contact Center Agent I

First City Credit Union • Altadena, CA

9d • $20 - $31

About The Position

The Contact Center Agent I will assume, but not be limited to, the following responsibilities: Answers member service calls in a professional and courteous manner. Provides information as requested on members' accounts or credit union products and services. Cross-sells credit union products and services to members as appropriate. Perform members' requests and conduct account maintenance. Assists members through the online banking related questions, features including troubleshooting. Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts. Processes member requests in a timely manner. Assist members with any Debit/VISA related questions.

Requirements

• High school diploma, GED, or equivalent
• Two years of financial institution experience
• Excellent written and verbal communication, customer service and sales skills
• Personal computer proficiency with Microsoft Word and Excel
• Excellent critical thinking skills

Responsibilities

• Answers member service calls in a professional and courteous manner.
• Provides information as requested on members' accounts or credit union products and services.
• Cross-sells credit union products and services to members as appropriate.
• Perform members' requests and conduct account maintenance.
• Assists members through the online banking related questions, features including troubleshooting.
• Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
• Processes member requests in a timely manner.
• Assist members with any Debit/VISA related questions.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401k Retirement Plan (matching contribution=5%, immediate vesting)
• Paid Time Off (PTO)
• Paid Holidays
• Educational Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED