Consumer Sales Representative

About the position

The Sales Representative is the face of Bayshore/Shoreview in the customer home. The sales representative is responsible for attending sales appointments and building relationships with potential customers, while accurately and efficiently providing the customer with a move quote. The sales representative is responsible for converting prospective customers into booked customers and ensuring they have a smooth transition over to the Customer Service Representative.

Responsibilities

• Attending sales appointments by driving to the prospective customer home and meeting with them to discuss the advantages of moving with Bayshore/Shoreview
• Performing site surveys by walking through the customer home, storage units, etc. to create a detailed inventory of items to be moved, estimated number of boxes to be packed, etc.
• Creating a moving estimate by utilizing the technology provided, showing the customer the estimated total and explaining all services included/offered
• Booking the move by showing the customer the value of moving with Bayshore/Shoreview and getting them to book
• Collecting and submitting all appropriate paperwork to the main office as soon as possible to assist in the customer transition to Customer Service and Operations
• Prospect for new appointments

Requirements

• High school diploma or equivalent
• Extensive sales experience with minimum of 2 years in customer service, phone sales, sales, etc.
• Previous experience in moving/relocation/transportation/logistics is preferred
• Valid drivers license
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Nice-to-haves

• Skill in verbal communication – speaking to others to convey information effectively
• Skill in written communication – communicating effectively in writing, with a basic understanding of grammar and usage, as appropriate for the needs of the audience
• Skill in active listening — giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Skill in time management
• Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Skill in critical thinking
• Skill in service orientation – actively looking for ways to help people
• Skill in negotiation
• Ability to communicate clearly and effectively, listening and understanding information while being able to communicate information and ideas in speaking so others will understand
• Ability in deductive reasoning – the ability to apply general rules to specific problems to produce answers that make sense
• Ability to develop and maintain positive and professional relationships with co-workers
• Ability to work independently as a self-starter or as part of a larger team to accomplish goals
• Ability to actively prioritize requests for support and daily tasks that arise in the workplace