Consumer Loan Specialist

About the position

This position involves handling inbound customer support calls and managing outbound sales and collection calls. The individual will contact customers with past due balances to offer possible solutions and resolve delinquency. The role includes completing the full-cycle credit loan application process and analyzing credit and financial information for current and potential customers. The employee is expected to consistently achieve monthly sales goals related to company products and services while learning Federal, State, and Local Application Consumer laws to ensure compliant actions. Additionally, the position requires maintaining a cash drawer, processing payments, and delivering daily deposits to specified financial institutions as required. The job may also involve performing additional functions depending on market demand and branch staffing to provide consistent quality customer service.

Responsibilities

• Handles inbound customer support calls.
• Manages outbound sales and collection calls.
• Contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Completes full-cycle credit loan application process.
• Analyzes credit and financial information for current and potential customers.
• Consistently achieves monthly sales goals related to company products and services.
• Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintains a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Requirements

• 1+ years of experience in a sales position.
• High school diploma, bachelor's degree preferred.
• Highly motivated individual with an interest in the consumer finance industry.
• Capable of creating and sustaining individual sales goals.
• Excellent written and verbal communication skills.
• Ability to use various technologies and learn new programs.
• Complete functions in a timely manner while maintaining accuracy.
• Must be able to obtain any essential licenses required by the state.

Benefits

• Competitive hourly base with monthly bonus structure.
• Health, dental, and vision insurance.
• 401k and company matching.
• 11 paid holidays and 15 days PTO.
• Education assistance program.