About the position
Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! This position earns a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually! In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability. If this sounds like the right opportunity in the financial services industry for you, apply today! As a Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.
Responsibilities
- Actively seeks opportunities to originate new loan business with new and existing customers.
- Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
- Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
- Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
- Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
- Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
- Consistently meets or exceeds loan goals.
- Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
- Applies analytical skills to quickly and efficiently resolve any customer issues.
- Processes insurance claims, follow-ups and payments daily and maintains insurance log.
- Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
- Answers incoming phone calls; checks branch's voicemail.
- Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based).
- Professional demeanor, positive attitude, strong communication and customer relations skills are a must.
- Ability to work in a high-performing, fast-paced, goal-oriented, team environment.
- Ability to successfully navigate priorities while paying close attention to details.
- Basic computer skills and familiarity with Windows & Microsoft Office.
- Ability to meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen.
- Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products.
Benefits
- Health, Dental, & Vision Insurance
- 15 days of Paid Time Off (PTO) to start + 1 additional personal day
- 401k + employer match
- Company provided Life Insurance & Long Term Disability
- Employee Assistance Program - Confidential mental health support
- Employee of the Month Program
- Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
- Professional offices with a friendly team environment
- Monthly incentive bonus pay
- Internal promotions
