Rep, Consumer Loan Inbound

BCU•Vernon Hills, IL

7d•$44,800 - $67,200•Hybrid

About The Position

Improve member financial well-being through BCU consumer loan solutions, while also building member loyalty through world class service. BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth. Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU

Requirements

High School diploma or equivalent required, college degree a plus.
Minimum 2 years sales experience.
Excellent written and oral communication skills.
Demonstrated ability and experience in providing world-class customer service.
Ability to collect and analyze data.
Proficient in basic use of Windows operating system, e-mail, and the Internet.
Strong communication, analytical, sales and telemarketing skills required.
Skillful at prioritizing work and able to perform in a fast-paced environment.
Ability to perform multiple tasks simultaneously.

Nice To Haves

Bilingual a plus.

Responsibilities

Provide a high level of member service handling requests from multiple inbound channels.
Identify member needs by cross selling BCU products and services, as well as optional loan and collateral protection products.
Consistently achieve monthly and annual sales and service goals, including phone queue service levels.
Determine collateral valuations.
Apply current BCU lending fundamentals, policies, and procedures while upholding quality standards.
Maintain a working knowledge of credit reports to evaluate credit standing, perform needs assessment, and identify competitor buyout opportunities.
Provide fundamental credit counseling to members where appropriate and necessary.
Work with dealerships and other finance companies when necessary.
Successfully complete all required registrations or certifications as needed.