Consumer Lending Sales Specialist

About the position

The Consumer Lending Sales Specialist position is a full-time, non-exempt role that requires Saturday hours seasonally and as business needs dictate. The work schedule may be adjusted at the company's discretion to meet business needs, and hours will depend on the business hours of the serviced time zone. This position does not have supervisory responsibilities and reports directly to the Branch Manager. The role involves supporting branch operations by learning consumer finance functions and demonstrating proficiency in meeting individual sales and delinquency targets. The specialist will primarily support sales and collections efforts through respectful, compassionate, and efficient customer service, with opportunities for career growth within Mariner Finance.

Responsibilities

• Provides exceptional customer service by proactively solving problems and presenting loan solutions based on customer needs.
• Processes credit loan applications.
• Analyzes credit and financial information for current and potential customers.
• Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
• Maintains a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.

Requirements

• Minimum of one (1) year of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location except in emergencies as determined by the company.

Nice-to-haves

• Cash handling, selling and/or collecting experience.
• Some college coursework.
• Bilingual fluency in Spanish/English.