Connected Care Specialist

Electronic Caregiver • Las Cruces, NM

12h • Remote

About The Position

As a Connected Care Specialist, you will engage eligible patients/customers through consultative, value-driven conversations to educate, guide, and enroll them into Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM) programs, using tools such as Virtual Caregiver Addison when applicable. This phone-based role requires accurate electronic documentation and collaboration with patients, providers, clinical staff, and internal teams to optimize care.

Requirements

• Observant and detail oriented.
• Understanding of the business, the products and services.
• Adherence to CMS and HIPAA regulations.

Responsibilities

• Meet enrollment performance expectations, with quotas determined by the size of the assigned lead list and the organization’s target enrollment rate; performance is measured against these established targets.
• Achieve and maintain required quality metrics, including Customer-Critical scores of 95% or higher, Business Critical scores of 90% or higher, and Compliance-Critical scores of 99.5% or higher, while adhering to CMS and HIPAA regulations.
• Accurate electronic documentation.
• Collaboration with patients, providers, clinical staff, and internal teams to optimize care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed