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American Family Insurance Group - Keene, NH

posted about 1 month ago

Full-time - Entry Level
Remote - Keene, NH
Insurance Carriers and Related Activities

About the position

In this experienced level role, the Customer Service Representative will serve as the first point of contact for Homesite-CONNECT customers, addressing service issues, requests, and account information. The representative will communicate directly with customers to resolve inquiries and higher-level problems, ensuring exceptional customer service while maintaining a results-driven and growth-oriented mindset. This position is primarily home-based, with occasional travel to office locations for team meetings and training.

Responsibilities

  • Serve as the first contact for Homesite-CONNECT customers for service issues and requests.
  • Communicate directly with customers to research questions and resolve issues over the phone.
  • Gather and enter relevant information to ensure prompt resolution of customer inquiries.
  • Educate clients and advisors on newly enacted services to facilitate efficient self-service.
  • Troubleshoot simple usability issues raised by customers and refer complex issues to appropriate service partners.
  • Receive guidance from coaches to process requests effectively.

Requirements

  • Demonstrated experience providing customer-focused solutions or support.
  • Strong written and spoken communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Willingness to obtain a Property & Casualty license within 12 months.

Nice-to-haves

  • Experience in a remote work environment.
  • Familiarity with insurance policies and systems.

Benefits

  • 401(k) matching
  • Dental insurance
  • Family leave
  • Health insurance
  • Loan repayment program
  • Paid holidays
  • Paid time off
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