Concierge (2pm-7pm closing shift)

WELLQUEST LIVING LLC•Elk Grove, CA

5d•$17 - $18•Onsite

About The Position

The Concierge is responsible for providing exceptional customer service to all residents, guests, and visitors. This role involves greeting individuals, providing information about the property, directing visitors, and assisting with general requests. The Concierge also handles telephone communications, manages office operations such as mail and copying, and supports marketing efforts by providing positive interactions during property tours. A key aspect of the role is maintaining a safe and secure environment and fostering teamwork.

Requirements

High school education is required.
Proficient in basic office equipment (including a personal computer).
Proficient in Office software.
Ability to add, subtract, and multiply.
Ability to understand issues and process information for feedback.
Excellent communication skills, including active listening.
Ability to speak, write, and read English.
Must be mobile and able to perform physical requirements of the job.
Good physical health verified by a health screening (including chest x-ray or intradermal test).
Displays sincere compassion towards older adults.
Demonstrates genuine concern for the physical and emotional needs of older people and their families.
Must pass a criminal record clearance prior to beginning work.

Nice To Haves

Minimum of two years of experience in a related position, preferably in a hospitality setting.

Responsibilities

Provide exceptional customer service to residents, guests, and visitors in person and via telephone.
Learn and know all residents by name.
Greet all residents and visitors warmly.
Provide information about the property and respond to inquiries.
Direct visitors to the appropriate office or resident apartment.
Assist residents, family members, and guests with general requests.
Arrange for tours of the property.
Answer telephones, record and channel information, and relay messages professionally.
Display knowledge of property services, programs, and pertinent information.
Manage office operations including mail meter, stamps, and making copies.
Record receipt of packages and notify residents for pickup.
Handle business center requests such as photocopying, faxing, and shipping.
Process and sort incoming mail for distribution.
Complete all opening and closing duties.
Take reservations for dining rooms, activities, and transportation.
Record and deliver maintenance work order requests to the Maintenance Department.
Monitor the Emergency Alert System and respond to all calls.
Maintain the Resident Notice Binder.
Arrange for valet car parking and retrieval.
Arrange wake-up calls, dry cleaning, pet care, housekeeping, personal errands, and car care as requested.
Fulfill 'personal concierge' requests such as restaurant reservations, tee times, directions, and internet research.
Maintain the reception area in a neat and orderly fashion.
Ensure current property literature is displayed and outdated literature is removed.
Ensure coffee and refreshments are fresh and available.
Ensure posted signage is accurate, timely, and clean.
Perform clerical duties for property staff as directed.
Update and assemble marketing packets for inquiries.
Respond to residents' concerns, including emergency calls, promoting resident morale, and referring grievances.
Support marketing efforts through positive interactions during tours and telephone contact.
Communicate any observed or suspected resident change of condition to a supervisor immediately.
Maintain a safe and secure environment for staff, residents, and guests.
Encourage teamwork through cooperative interactions.
Support a positive and professional image through actions and dress.
Perform other duties consistent with the position as assigned.