Concierge 3

JLL•Redwood City, CA

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Receptionist provides general office support responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. Create a positive first impression as you greet customers, guests, and employees. Provide the necessary information, direction, and assistance. Provide security badges for visitors and employees. Be sure all calls are answered in a timely manner, using the Company’s protocol, and transferring them to the respective departments and individuals. Manage and direct mail and couriers, including coordinating pick-up and delivery, confirming delivery/receipt with appropriate resolving any related issues in a timely manner. Participate in Facility programs with an expectation to continue learning and grow as a professional. Support the Facility Manager and Facility Coordinator for JLL on clerical matters. Respond to basic client and general enquiries and escalate complex queries to the appropriate parties. Maintain a clean, organized, and safe workspace. Comply with all the policies and procedures of JLL and client facility.

Requirements

1+ years of proven work experience with facility/property administration experience in the commercial real estate industry
High School Diploma or equivalent
Excellent customer service and relationship building skills
Strong organizational, interpersonal and communication skills
Working knowledge of Microsoft Word, Excel, Power Point, Outlook, Mapping and database software
Working knowledge of audio visual equipment located in conference rooms
Ability to lift files, open filing cabinets and bend or stand as necessary
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Some college in a related field such as business, hospitality, property management is desirable
Fluent in Spanish/English both verbal and written is highly desirable

Responsibilities

Answering incoming calls
Directing calls to appropriate associates
Mail distribution
Flow of correspondence
Requisition of supplies
Additional clerical duties
Create a positive first impression as you greet customers, guests, and employees
Provide the necessary information, direction, and assistance
Provide security badges for visitors and employees
Answer all calls in a timely manner, using the Company’s protocol, and transferring them to the respective departments and individuals
Manage and direct mail and couriers, including coordinating pick-up and delivery, confirming delivery/receipt with appropriate resolving any related issues in a timely manner
Participate in Facility programs with an expectation to continue learning and grow as a professional
Support the Facility Manager and Facility Coordinator for JLL on clerical matters
Respond to basic client and general enquiries and escalate complex queries to the appropriate parties
Maintain a clean, organized, and safe workspace
Comply with all the policies and procedures of JLL and client facility