The Charleston Place - Charleston, SC

posted 25 days ago

Full-time - Entry Level
Charleston, SC

About the position

While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position. The role is centered around ensuring the highest level of service is being produced by anticipating our guests' needs while maintaining Charleston Place, Departmental, and Forbes Standards. The position requires elite knowledge of historical Charleston to personalize guest requests and make appropriate recommendations and reservations. The concierge will also need to communicate effectively with other departments, record information in necessary operating systems, and respond to guests in a timely fashion, delivering unparalleled service each time.

Responsibilities

  • Ensure the highest level of service is being produced by anticipating our guests' needs while maintaining Charleston Place, Departmental, and Forbes Standards.
  • Communicate information received thoroughly with other departments in a timely manner.
  • Have elite knowledge of historical Charleston and be able to personalize each guest request with that knowledge.
  • Make appropriate recommendations and reservations (Ex: restaurants, tours, events, and more).
  • Be comfortable with Charleston layout to assist with directions to all recommendations.
  • Record all information in necessary operating systems (Opera and Alice).
  • Communicate with the team about any pending information that needs to be taken care of before departing.
  • Review daily event schedule as well as VIP arrivals to be educated on what is happening in the hotel and who to be aware of.
  • Post all applicable charges where appropriate in a timely manner with the necessary paperwork.
  • Respond to all guests in a timely fashion delivering unparalleled service each time.
  • Report any discrepancies or possible opportunities to the supervisor or manager.

Requirements

  • Outgoing, sociable, and enthusiastic about connecting and engaging with others.
  • In-depth understanding of essential hospitality standards and company policies.
  • Professional with excellent written and verbal communication skills.
  • Ability to manage multiple tasks and responsibilities at once.
  • Ability to focus on the big picture and focus on key priorities.
  • Ability to operate in a team environment and develop relationships with all stakeholders.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), and experience.

Nice-to-haves

  • Proficient experience in INFOR and Alice preferred.
  • Understanding of the luxury & quality environment.
  • Experienced in client facing role.

Benefits

  • Enjoy free meals in our employee café.
  • Paid Time Off based on hours worked, up to 16 days in your first year.
  • 8 Paid Public Holidays.
  • Wellness Reimbursement.
  • Up to 4.5% Company Match - Retirement Savings Plan.
  • Medical, Dental, Vision Insurance.
  • Flexible Spending Account.
  • Health Savings Account.
  • Colleague Commuter Benefit.
  • Hotel discounts at Spa and Dining Outlets.
  • Friends & Family Hotel Room Discounts.
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