Concierge

Century Park Associates - Mount Vernon, WA

Full-time

Mount Vernon, WA

Nursing and Residential Care Facilities

About the position

The Concierge at The Bridge at Mount Vernon is responsible for providing exceptional customer service and reception to residents and families, primarily in the front lobby area. This role involves greeting guests, maintaining a welcoming atmosphere, and performing various administrative tasks to support the community's operations. The Concierge plays a vital role in ensuring a positive experience for all visitors and residents while adhering to company standards and regulations.

Responsibilities

• Demonstrates excellent customer service, including telephone etiquette skills.
• Serves as the community's first greeter to all guests, visitors, residents, and families entering the front lobby.
• Creates and maintains a positive atmosphere of warmth and hospitality.
• Interacts with all individuals professionally and courteously.
• Directs concerns from individuals to the appropriate manager.
• Screens visitors entering the community.
• Assists with keeping the front lobby and workrooms neat, clean, and presentable.
• Closely observes lobby activity and reports unauthorized visitors or concerns.
• Keeps the front lobby entrance flowing and welcoming.
• Keeps the bell cart clean and polishes weekly.
• Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.).
• Receives, sorts, and distributes mail.
• Delivers packages to the appropriate person/department following community policy.
• Makes accurate, timely entries into the Events Log.
• Maintains lists (i.e., resident directory, door check sheets, associate phone list, call-in sheets).
• Enters resident maintenance requests in the TELs system.
• Maintains guest room reservations, charges, and payments accurately while keeping Housekeeping informed.
• Oversees the resident check-in system (i.e., educates new residents, invites participation, maintains a weekly list for security).
• Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents.
• Communicates with the sales team and backs up the sales team so inquiry calls are handled timely.
• Assists with the Electronic Health Record (EHR) system as requested.

Requirements

• Must have a high school diploma or equivalent.
• Must be proficient with Microsoft Office (Word and Excel).
• Must demonstrate proficiency with office machines (i.e., fax, copier/scanner).
• Must enjoy serving seniors.
• Must demonstrate excellent customer service and hospitality.
• Must have good telephone etiquette.
• Must demonstrate trustworthiness and dependability.
• Must work efficiently and effectively with little to no supervision.
• Must demonstrate effective communication skills.
• Must work efficiently with frequent interruptions.
• Must be able to multi-task.
• Must be able to meet deadlines.
• Must be cheerful and positive.
• Must be responsive to resident requests.
• Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training.