Arctic Wolf Networks - Pleasant Grove, UT
posted 14 days ago
The Concierge Security Engineer supports the technical relationship with their assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services. As a Concierge Security Engineer, you will be responsible for creating and maintaining a partnership with our customers, analyzing log and system data, interacting with and managing internal and external stakeholders, communicating, educating, and sharing information with non-technical people, helping our customers diagnose problems as well as supporting specific customer requests, serving as the primary technical point of contact for our customers, being a champion for our customers within the Arctic Wolf Team, and mentoring junior analysts with their technical and soft skills. This role combines aspects of an IT Security Analyst, Security Architect, Incident Response Consultant, Security Sales Engineer, and Technical Support. The CSE will be responsible for implementing, overseeing, managing, and supporting the network security infrastructure for multiple enterprises by leveraging Arctic Wolf's cloud infrastructure and their expertise in a wide variety of fields. The CSE works in a team along with an assigned Concierge Security Analyst and Customer Success Managers. Arctic Wolf CSEs develop strong working relationships with our customers and feel ownership over their security posture.