Arctic Wolf Networks - Pleasant Grove, UT

posted 14 days ago

Full-time - Mid Level
Pleasant Grove, UT
Professional, Scientific, and Technical Services

About the position

The Concierge Security Engineer supports the technical relationship with their assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services. As a Concierge Security Engineer, you will be responsible for creating and maintaining a partnership with our customers, analyzing log and system data, interacting with and managing internal and external stakeholders, communicating, educating, and sharing information with non-technical people, helping our customers diagnose problems as well as supporting specific customer requests, serving as the primary technical point of contact for our customers, being a champion for our customers within the Arctic Wolf Team, and mentoring junior analysts with their technical and soft skills. This role combines aspects of an IT Security Analyst, Security Architect, Incident Response Consultant, Security Sales Engineer, and Technical Support. The CSE will be responsible for implementing, overseeing, managing, and supporting the network security infrastructure for multiple enterprises by leveraging Arctic Wolf's cloud infrastructure and their expertise in a wide variety of fields. The CSE works in a team along with an assigned Concierge Security Analyst and Customer Success Managers. Arctic Wolf CSEs develop strong working relationships with our customers and feel ownership over their security posture.

Responsibilities

  • Creating and maintaining a partnership with our customers
  • Analyze log and system data
  • Interact with, and manage, internal and external stakeholders
  • Communicate, educate, and share information with non-technical people
  • Help our customers diagnose problems as well as support specific customer requests
  • Serve as the primary technical point of contact for our customers
  • Act as a champion for our customers within the Arctic Wolf Team
  • Mentor junior analysts with their technical and soft skills

Requirements

  • 3+ years in Information Security, Network Security, or Cyber Security
  • 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
  • Detailed understanding of Enterprise IT Security, including: Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies
  • Understanding of Enterprise IT Operations, including: Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures
  • Ability to analyze log and system data from the above list and other IT systems
  • Knowledge of one or more scripting tools and languages such as Python, Bash, and Power Shell
  • Great writing and speaking skills
  • Excellent relationship building skills in a professional context
  • A positive 'can-do' attitude
  • A willingness to learn and continuous self-improvement

Nice-to-haves

  • Security forensics
  • Malware analysis
  • E-discovery
  • Threat containment
  • Firewall and IDS provisioning
  • Proxy and content filtering provisioning
  • Authentication and identity management
  • Risk and vulnerability Assessment
  • Network and security Auditing
  • Network troubleshooting
  • Penetration testing
  • Attack simulation
  • PowerPoint presentation skills

Benefits

  • Equity for all employees
  • Bonus or commission pay based on role
  • Flexible time off, paid volunteer days and paid parental leave
  • 401k match
  • Medical, Dental, and Vision insurance
  • Health Savings and Flexible Spending Agreement
  • Voluntary Legal Insurance
  • Training and career development programs
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