Arctic Wolf Networks - San Antonio, TX
posted 16 days ago
The Concierge Security Engineer 2 (CSE2) is a key member of the Concierge Security Team that delivers world-class Arctic Wolf security services. The CSE2 supports the technical relationship with their assigned customers and leverages their skills and expertise to fulfill key responsibilities. As a Concierge Security Engineer 2, you will create and maintain an outstanding partnership with customers; support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources; action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed; and proactively interact and communicate with internal and external stakeholders. The CSE2 role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. A successful CSE2 possesses strong technical aptitude and an ability to communicate, educate, and share information effectively with non-technical people.