Arctic Wolf Networks - San Antonio, TX

posted 16 days ago

- Entry Level
San Antonio, TX
Professional, Scientific, and Technical Services

About the position

The Concierge Security Engineer 2 (CSE2) is a key member of the Concierge Security Team that delivers world-class Arctic Wolf security services. The CSE2 supports the technical relationship with their assigned customers and leverages their skills and expertise to fulfill key responsibilities. As a Concierge Security Engineer 2, you will create and maintain an outstanding partnership with customers; support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events, and configuring, troubleshooting and verifying data sources; action or escalate customer requests for guidance, information or support in a timely manner, including coordinating efforts with other teams, as needed; and proactively interact and communicate with internal and external stakeholders. The CSE2 role combines aspects of an IT Security Analyst, a Security Architect, and an Incident Response Consultant. A successful CSE2 possesses strong technical aptitude and an ability to communicate, educate, and share information effectively with non-technical people.

Responsibilities

  • Create and maintain an outstanding partnership with customers
  • Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers
  • Investigate security events, configure, troubleshoot and verify data sources
  • Action or escalate customer requests for guidance, information or support in a timely manner
  • Coordinate efforts with other teams as needed
  • Proactively interact and communicate with internal and external stakeholders

Requirements

  • 1-5 years of experience in a hands-on security role with a good knowledge of security architecture
  • Degree or diploma in a relevant field, or certifications and experience equivalent
  • Strong partnering and relationship building skills in a professional context
  • Strong communication skills, both written and verbal
  • Strong analytical and problem-solving skills

Nice-to-haves

  • Security testing and forensics tools
  • Malware analysis
  • Scripting/Coding experience
  • Incident response
  • Authentication and identity management
  • Risk management, assessment and common compliance frameworks
  • Penetration testing and attack simulation

Benefits

  • Equity for all employees
  • Bonus or commission pay based on role
  • Flexible time off, paid volunteer days and paid parental leave
  • 401k match
  • Medical, Dental, and Vision insurance
  • Health Savings and Flexible Spending Agreement
  • Voluntary Legal Insurance
  • Training and career development programs
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