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The Ridge Senior Living - Lakewood, CO
posted 10 days ago
About the position
The Ridge Pinehurst is looking for YOU if you'd consider yourself to be dedicated, hardworking, friendly, and you find joy in making a difference in someone's life. We're seeking qualified a full-time Concierge / Receptionist to be the welcoming first face or voice and brand ambassador to residents, families and visitors when they arrive at The Ridge Senior Living. The Ridge Senior Living is a boutique family of luxury senior living communities in Salt Lake City, Utah and Lakewood, Colorado. The Mission of The Ridge Senior Living is to consistently craft a living experience that seniors can't get anywhere else. This mission is made reality by successful, caring individuals who are actively involved in the daily successes of the communities. There is a warmth here that is fostered by devoted team members who serve from the heart. Team members have the autonomy and expectation to meet residents' individual needs.
Responsibilities
- Greet visitors seeking information about the property.
- Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.
- Direct visitors to appropriate office or resident apartment.
- Ensure that residents, team members, family members, visitors and vendors follow all community communicable disease protocols.
- Assist residents, family members, and guests with general requests.
- Arrange for tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
- Answer telephones, record and channel information, direct calls to appropriate individual or department, relay messages in a timely, clear, polite concise and professional manner.
- Display knowledge of the services and programs and other pertinent information regarding the property.
- Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
- Process incoming mail and packages. Distribute mail to appropriate mailboxes.
- Other duties as assigned.
Requirements
- Dedication to and passion to serve seniors and team members with excellent customer service skills.
- Demonstrate good judgment, problem solving and decision-making skills.
- Encourage teamwork through cooperative interactions with co-workers and other departments.
- Support a positive and professional image through actions and dress.
- Excellent communication skills, including active listening.
- Receptionist/Front desk experience.
- Ability to speak, write and read English.
- Minimum two years of experience in a related position.
- High School education is required.
Nice-to-haves
- Experience in long-term care industry is preferred.
Benefits
- Employee-only health, dental and vision coverage for as low as $37/month.
- Life insurance, short and long-term disability insurance and an employee assistance program.
- 401k, a generous PTO policy and the ability to pick your own holidays.
- Free access to a gym and pool.
- Deeply discounted rates on salon/massage services and gourmet meals.
- Work/life balance is not only valued but encouraged.
