Concierge (PT)

$35,360 - $36,400/Yr

MBK Senior Living - Elk Grove, CA

posted 11 days ago

Part-time - Entry Level
Elk Grove, CA
11-50 employees
Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Concierge (PT) at MBK Senior Living plays a vital role in providing exceptional customer service and administrative support within the community. This part-time position is focused on creating a welcoming environment for residents and visitors, ensuring that all interactions reflect the high standards of hospitality and care that MBK Senior Living is known for. The Concierge is often the first point of contact, responsible for greeting guests, answering phones, and managing various administrative tasks to enhance the overall experience of the community.

Responsibilities

  • Arrive to work on time and prepared for your shift
  • Maintain a neat and professional appearance keeping the front entrance, lobby, and reception areas clean and organized
  • Ensure all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed
  • Answer telephones within 3 rings, always using a professional and courteous voice followed by the designated script
  • Transfer incoming calls or take and deliver appropriate messages
  • Monitor all visitors, requesting them to sign in and out of the logbook, reporting any suspicious persons or activity immediately to the supervisor
  • Sort and distribute incoming mail
  • Accept and report resident's special requests
  • Maintain the community's lost and found
  • Order and replenish administrative supplies as necessary
  • Follow all safety standards when operating office equipment
  • Support department heads and Executive Directors in administrative functions
  • Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals
  • Display a positive and professional image through actions and dress in accordance with the MBK Principles and Core values
  • Encourage teamwork through open communication with Team Members
  • Perform other duties as consistent with the position and assigned by the front desk supervisor and/or executive director

Requirements

  • High school diploma or GED
  • Age over 18 years
  • Background clearance as required by government regulations
  • Negative TB test results
  • Excellent communication skills including the ability to speak, write and read English
  • Ability to operate computer, necessary software programs (Word, email, Excel), scanners, copiers, and fax machines
  • Ability to be professional at all times with other Team Members, residents, family members, and visitors
  • Follow all grooming and dress standards to present the best image

Benefits

  • Health insurance
  • Dental insurance
  • Flexible spending account
  • 401(k) with 4% match
  • Vision insurance
  • 401(k) matching
  • Loan assistance
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