Trump Hotel Collection - Doral, FL

posted about 1 month ago

Full-time
Doral, FL
Accommodation

About the position

To act as an ambassador of the resort by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction.

Responsibilities

  • Greets guests immediately with a friendly and sincere welcome.
  • Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc.
  • Answers telephone calls and inputs messages into the computer.
  • Retrieves messages and communicates contents to the guest.
  • Retrieves mail, small packages, and facsimiles for guests as requested.
  • Arranges and confirms recreation, business and dining activities both inside and outside the resort.
  • Promptly responds to requests for dentists, doctors, child care, florists, etc.
  • Registers VIP guests by inputting and retrieving information from a computer system.
  • Promotes Trump National Doral - Miami marketing programs.
  • Makes appropriate selection of guest rooms based on guest needs.
  • Codes electronic keys and confirms the room number and rate.
  • Provides folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  • Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results.
  • Distributes printed materials such as brochures of local attractions.

Requirements

  • High School graduate or equivalent required.
  • Prior guest service experience required.
  • Ability to effectively deal with internal and external guests.
  • Basic mathematical and calculator skills.
  • Ability to communicate orally and verbally in English.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to stand, walk and/or sit and continuously perform essential job functions.
  • Learning and visual ability to observe and detect signs of emergency situations.
  • Ability to work under pressure and deal with stressful situations during busy periods.

Nice-to-haves

  • Prior Front Desk or other prior hospitality experience preferred.
  • Membership in Clef d'Or local concierge association preferred.
  • CPR certification and/or First Aid training preferred.
  • Applicants with additional language skills preferred.

Benefits

  • Regular attendance in conformance with the standards.
  • Training in the proper use and care of assigned PPE.
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