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Computer Technician Specialist
Merced College - Los Banos, CA
posted about 2 months ago
About the position
The Computer Technician Specialist at Merced College is responsible for maintaining IT-related assets, providing technical support, and ensuring the smooth operation of computer systems and peripherals at the Los Banos campus. This role involves troubleshooting, installation, and repair of networked devices, as well as assisting staff and students with their technical needs. The position is integral to the ITS department's mission of delivering exceptional service and support to the college community.
Responsibilities
- Install and configure multi-platform network client devices and peripheral equipment, such as computers, printers, and scanners.
- Assist users with the proper use of network client devices and peripherals per District standards.
- Identify and initiate resolutions to client problems and concerns associated with office automation equipment, hardware, and software to the client's satisfaction.
- Assist users with the proper use of software applications, such as word processors, spreadsheet applications, and educational applications per District standards.
- Troubleshoot network computer equipment and software problems, perform hardware maintenance and software modifications on both PC and MAC platforms.
- Assist in the installation of network components including cabling, switches, and network interface cards per District standards.
- Support academic computer labs in the installation and maintenance of computers, peripherals, and educational software applications including specialized systems to meet ADA requirements.
- Maintain current technical expertise in the rapidly changing technology of microcomputers and utilize state-of-the-art techniques when implementing office automation solutions.
- Maintain a positive working relationship with all enterprise departments to optimize working relationships and communication.
Requirements
- Associate's degree AND four (4) years of applicable experience OR applicable certifications OR Bachelor's degree AND one (1) year of applicable experience OR applicable certifications OR the equivalent education and experience.
- Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.
Nice-to-haves
- Experience with network troubleshooting and maintenance.
- Familiarity with ADA compliance in educational technology.
- Certifications in relevant IT fields (e.g., CompTIA A+, Network+).
Benefits
- Health benefits for the employee and all their eligible dependents cost employee's only $12 per month.
- Access to PPO medical coverage, PPO dental coverage, VSP Vision coverage, and more.
- Sick leave and retirement benefits are also provided.
