Community Services Program Coordinator (AHSO)

City of Austin•Austin, TX

4d•Hybrid

About The Position

Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs. The functional requirements for this position are to provide street and community outreach. Have the ability to gain knowledge on local community resources and connect the clients. Refer clients to shelter and local housing resources. Transport clients to scheduled appointments and shelter/housing intakes. Work to build rapport with community members and other outreach teams. Provide limited and light touch case management. Gain the ability to provide housing assessments. Will need to be able to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.

Requirements

Knowledge of Local, State, and Federal resources and categorical programs.
Knowledge of community resources available and how to use them effectively.
Knowledge of research techniques.
Knowledge of laws and regulations pertaining to grants and contracts administration.
Knowledge of grants and contract administration and principals.
Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Ability to work with frequent interruptions and changes in priorities.
Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
Ability to train others.
Ability to quickly recognize and analyze irregular events.
Ability to establish and effective communication and working relationships with City employees and the public.
Graduation with a bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.
Experience may substitute for education up to four (4) years.

Nice To Haves

Current Holder of one of the following: (or the ability to obtain within 6 months of employment) Licensed Clinical Social Worker (LCSW) Licensed Masters Social Worker (LMSW) Licensed Professional Counselor (LPC) Licensed Professional Counselor-I (LPC-I) Licensed Marriage and Family Therapist (LMFT)
Previous experience working with the unhoused population or performing outreach
Bilingual: fluent in English/Spanish
Lived experience or peer support certification

Responsibilities

Leads initiatives related to community services and outreach.
Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
Arranges for staff development and training opportunities related to the services.
Assists in the development of short- and long-range plans.
Assists in the formulation of City policies and operating procedures.
Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
Reviews legislation, regulations, and policies to determine impact.
May provide leadership, work assignments, evaluation, training, and guidance to others.