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City of South San Francisco, CA - South San Francisco, CA
posted 2 days ago
About the position
Applications are being accepted for the position of Community Resource Clerk (Recreation Leader III) with the City of South San Francisco. This is a non-benefited, part-time/hourly position. The City of South San Francisco seeks customer service-oriented individuals to join the Community Resource Team at the new Library | Parks and Recreation Center. This position is shared between the Library Department and Parks and Recreation Department and works under the direction of the Community Resource Analyst. The Community Resource Clerk will typically be stationed at the lobby desks on the first and second floors of the new Library | Parks and Recreation Center at 901 Civic Campus Way in South San Francisco, however, may temporarily be assigned to other sites, or to represent the departments at special events. This position will provide a welcoming presence by greeting members of the public and responding to visitor inquiries to assist with wayfinding in the facility and sharing information about activities in the building as well as city and other local community resources.
Responsibilities
- Assists in implementing the day-to-day operations at the Library | Parks and Recreation Center.
- Helps oversee use of the facility, ensuring appropriate security is maintained, policies and procedures are followed; appropriate equipment and materials are available, and building is operating efficiently.
- Registers participants in programs and assists patrons with Library or Parks and Recreation account inquiries.
- Performs typical service desk duties including but not limited to patron registration and account management, checking in/out materials, utilization of self-check equipment, assisting patrons with fines and fees, payments and placing reserves, and answering patron questions and requests.
- Maintain the posting of current promotional materials, such as flyers, brochures, guides, and other printed materials.
- Assists in coordinating the scheduling of classes, activities, meetings, events, and rentals in the facility.
- Assists patrons in using and locating library materials and equipment; explains library services, rules, and procedures.
- Works cooperatively with staff, parents, children, and other public and private sector employees and volunteers; coordinates with appropriate agencies to ensure that necessary services are provided to clients.
- Provides customer service in person, by telephone, and electronically.
- Performs general housekeeping duties related to the organization of materials and equipment in the common areas of the facility.
- Prepares for programs, including set up and take down; organization of required supplies.
- May be responsible for opening and/or closing the facility according to established procedures.
- Performs related duties and responsibilities as assigned.
Requirements
- One year of paid or unpaid work experience involving customer service.
- Equivalent to graduation from high school.
- Possession of, or the ability to obtain, an appropriate, valid California driver's license and a satisfactory driving record.
- Possession of, or the ability to obtain, a current First-Aid and CPR certificate within the first 12 months from date of hire.
Nice-to-haves
- Excellent communication and interpersonal skills.
- Comfortable working in a diverse community setting.
- Bilingual skills are strongly encouraged.
- Ability to work independently as well as with a team.
- Ability to make quick, quality, and educated decisions.
- Skill in using a personal computer and associated applications.
- Ability to work flexible hours, including evenings and weekends.
Benefits
- Attractive benefit package which includes a retirement plan.
