Community Relations Advisor

$32 - $37/Yr

CRISTA Ministries - Shoreline, WA

Full-time - Entry Level

Shoreline, WA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Community Relations Advisor will sell and market all areas of Cristwood Senior Living communities in Shoreline, Washington. Provide a God Centric environment, building strong relationships with prospects and their family members with the goal and expectation of renting apartments and services. Connect with individuals and families as the primary contact for CRISTA Courtyard and Independent Living communities. Lead engaging sales presentations and host impactful events. Plan and execute professional outreach initiatives that will inspire prospective residents. Maintain a sales tracking system utilizing CRM software to document the sales process.

Responsibilities

• Meet occupancy goals for each community on the Shoreline or CRISTA Shores campuses through sales presentations and events, tours, and lead follow up.
• Function as the primary point of contact for all CRISTA Courtyard and Independent Living (IL).
• Plan and execute professional outreach opportunities, representing CRISTA Senior Living to the community at large, for the purpose of attracting, inspiring and educating prospective residents and their advocates.
• Plan special events and promote them to prospective residents.
• Attend outreach events focused on Senior Living within the Shoreline, Edmonds, Silverdale, and surrounding community.
• Be present at Senior Centers, Professional Trade Events, and Medical Practices to provide educational information about CRISTA Senior Living.
• Maintain sales tracking and professional outreach database through calls, visits, mailings, and marketing events. Keep management informed of accurate occupancy information.
• Utilize software tools and interface with potential residents, families, and CRISTA staff to determine appropriate placement.
• Document entire sales process in Customer Relationship Management (CRM) database. Follow approved documentation and CRM best practices ensuring accurate pipeline information is available across teams.
• Handle tours of AL and IL for external potential residences and their families.
• Facilitate and help coordinate resident move-ins by working with prospects, family members, service providers, and CRISTA staff.
• Coordinate move in processes with advocates and appropriate staff members using application forms.
• Attend all Sales meetings and work closely with the team on available apartments and appropriate placement.
• Follow approved intake processes identified for financial and healthcare qualifications for AL and IL placement, work closely with appropriate team members.
• Perform other related duties as assigned.
• Work collaboratively with supervisor, coworkers, and residents.

Requirements

• Belief that Jesus Christ is Lord and Savior.
• Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God.
• Bachelor's degree in hospitality management, Business or Marketing from an accredited college or university recognized by the United States Department of Education or equivalent.
• Two years of Sales Experience.
• Two years customer service/hospitality experience.
• Two years of working in a Senior Living facility.

Nice-to-haves

• Two years of working in outside Sales and or Marketing in healthcare, senior housing, or related field.
• Two years of Sales Experience in a Senior Living community.
• Point Click Care, Microsoft Office Suite, Sherpa, Sales Force, Enquire, and or related CRM knowledge.

Benefits

• Competitive package including Medical, Dental, Vision, Health Savings Account, Flexible Spending Account, 403(b) matching, Life and Disability benefits, PTO, Holiday Pay, Parental Leave, up to 85% King's school tuition discount for dependent child(ren) K-12.