Community Manager

$80,000 - $90,000/Yr

Thrive Communities - Tacoma, WA

Full-time - Mid Level

Tacoma, WA

Funds, Trusts, and Other Financial Vehicles

About the position

The purpose of the Community Manager is to effectively manage and coordinate persons, activities and available resources in order to accomplish property objectives as set forth by the Regional Manager and property owner, in a manner consistent with Thrive's Values. The Community Manager is fully accountable for all property operations. These objectives will include maximizing occupancy levels and property values as well as building and cultivating a strong and motivated team.

Responsibilities

• Assist in formulation of budgets.
• Responsible for staying within the established budget guidelines.
• Ensures all rents are collected when due and posted in a timely manner.
• Makes sure that all bank deposits are made immediately and reported in the appropriate systems.
• Performs evictions, utility cut-offs and landlord liens as required on delinquent rents.
• Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.
• Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.
• Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.
• Hires, trains, empowers, motivates, supervises, disciplines and terminates all on-site staff, as needed.
• Conducts on-going training with office staff.
• Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements.
• Responsible for office opening on schedule, condition of office and model apartments.
• Attends scheduled corporate management meetings.
• Maintains records on all aspects of management activity on a daily, weekly and monthly basis.
• Initiates and perpetuates a true sense of community.
• Maintains positive customer service attitude.
• Is responsible for inspections with residents of move-in/move-outs.
• Physically walks and inspects property on a regular basis.
• Conducts market surveys monthly and provides trend report information.
• Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately.
• Conduct all business in accordance with Company policies and procedures.

Requirements

• At least 3 years' experience in property management or equivalent experience.
• At least 6 months' supervisory experience, with demonstrated strong leadership skills.
• Certified Apartment Manager (CAM) preferred.
• High School Diploma or equivalent preferred.
• Experience with Yardi/CRM and On-Site preferred.
• A history of accuracy in reporting and overseeing a budget.
• Experience in daily pricing and ever changing market demands/trends.
• May require a Driver's License and insurance.

Nice-to-haves

• Detail oriented with the ability to provide accurate and timely reports.
• Understanding the basic functions of a property budget, property management accounting and expense control.
• Must be able to work in a fast-paced and customer service oriented environment.
• Understanding of industry terms and their meaning.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Respects and understands diverse cultural and socio-economic backgrounds.
• Strong time management, organizational and prioritization skills.
• Proficient in Microsoft Word, Outlook and Excel.

Benefits

• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)
• Paid Birthday Off
• Generous Employer Matched 401k plan
• 30% Housing Discount with Ownership and Regional Manager Approval
• 12% Bonus Potential
• $150 Leasing Commission
• $75 Renewal Commission (split between entire on-site team per renewal)
• Medical benefits effective 1st of the month following your start date
• 100% employee medical & dental insurance paid for non-tobacco associates, 80% covered for tobacco using associates
• Optional HMO dental plan including adult and child orthodontics
• Vision option
• $20,000 life insurance policy
• Long-term disability coverage
• 24 hour Employee Assistance Program/Hotline
• Discounted Pet Insurance rates + additional voluntary benefit options
• $300 annual professional development/tuition reimbursement
• Training opportunities and career progression/growth plans