Community Leasing Associate - Affordable
Fairfield Residential - San Diego, CA
posted 3 days ago
About the position
At Fairfield, we build communities. Our Leasing Associates are mega-talented and passionate salespeople who embody our core values. From discovering the prospect's needs through matching them with their perfect apartment, our Leasing Associates create better living for better lives. Our team is searching for a dynamic, top performing salesperson with positive energy, an entrepreneurial spirit, and superior sales and customer service experience. This person is an individual contributor who is driven to close the deal and stays levelheaded amidst prioritizing competing agendas. Mostly importantly, a Leasing Associate often serves as a prospective resident's first impression of the Fairfield brand. They therefore take pride in their professionalism and speak passionately about our properties. Their successful communication is the reason why residents choose to join our communities. There is plenty of room for growth in this exciting role on the Fairfield Property Management Team. This position reports to the Community Manager and successful associates may be promoted to Assistant Community Manager.
Responsibilities
- Be the first point of contact with prospective residents, current residents, vendors and Fairfield associates.
- Drive the lease closing process by highlighting the quality of the community and the amenities available at the property to prospective residents.
- Determine the customer's needs, resolve and/or escalate to a higher level as permitted.
- Use your customer friendly personality as well as your ability to diffuse/resolve difficult situations while nurturing relationships.
- Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.
- Meet sales goals, leasing ratios and maintain milestones in customer service and resident satisfaction, throughout the sales process.
- Manage various tasks such as lease files, maintaining updated necessary paperwork and computer systems.
- Verifies application information, gathers, and follows up on all verification of income, as required for LIHTC and/or HUD programs.
- Use Yardi accounting software manage the leasing process.
- Complete marketing/advertising tasks including updating social media sites.
- Maintain knowledge about local market conditions; shop local competition.
Requirements
- Minimum of one year experience in a customer service, sales, or retail position required.
- Knowledge of Low Income Housing Tax Credit (LIHTC) preferred.
- Strong math skills required.
- Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word and Excel required.
- Professional verbal and written communication skills required.
- Experience or knowledge in leasing or real estate a plus.
- Ability to close a sale is highly preferred.
- Knowledge of tax credit, fair housing, and trade practices a plus.
- Experience using Yardi or other related property management accounting software a plus.
- High school diploma or equivalent required.
- Ability to work a flexible schedule to include weekends, evenings, and some holidays.
Benefits
- Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
- Matched 401(k)
- Medical, dental & vision insurance
- Flexible spending account
- Life insurance
