Community Health Worker (Bloomington/Terre Haute)

Engaging Solutions•Bloomington, IN

3d•Hybrid

About The Position

Engaging Solutions will administer care through the newly created Indiana PathWays for Aging program, which focuses on integrating care for long-term services and supports (LTSS). The Community Health Worker (CHW) is responsible for serving as the initial and main point of contact between the Company and the member. The CHW supports member access to care through the completion of face-to-face and telephonic visits to complete health screening and needs assessments, leading to referrals to community resources, processing of reports, and distribution of collateral materials.

Requirements

Ability to complete required member visits per week. Schedule is 85% remote, 15% in-person outreach.
Strong interpersonal and communication skills
Ability to communicate effectively with people from diverse socio-economic levels and backgrounds
Superior organization skills
Must be able to work independently and effectively with others
High degree of computer literacy is preferred
Ability to handle protected health information and personally identifiable information in accordance with HIPAA requirements.
Ability to obtain a valid Indiana driver’s license, proof of valid insurance, and access to reliable transportation
High School Diploma or equivalent GED
One-three years of experience in health and human services, Public Health, Medicaid, Medicare, Managed Long Term Supportive Services, or behavioral health field working in a diverse community based setting
Working knowledge of community-based populations, medical conditions and/or disabilities

Nice To Haves

Community Health Worker, Recovery Specialist, Peer Recovery Support Specialist, Licensed Clinical Social Worker certifications preferred (not required)
Bilingual candidates preferred

Responsibilities

Coordinates follow-up care plan needs for Members by scheduling appointments or enrolling members in programs
Primarily supports member access to care, also provides support over the phone when needed
Makes referrals to Case Management Services
Assesses member compliance with medical treatment plans via telephone or through on-site visits
Identifies barriers to plan compliance and coordinates resolutions while ensuring alignment with internal Company team
Aids in accessing various community resources (education, housing, transportation, recovery supports, etc.)
Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider
Coordinates identification of and referral to local, state or federally funded programs
Participates in cross-functional teams on projects, initiatives, and process improvement activities
Maintains the confidentiality of all sensitive information.
Accountable to understand role and how it affects utilization management benchmarks and quality outcomes