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Heart City Health - Elkhart, IN

posted 4 days ago

Elkhart, IN
Ambulatory Health Care Services

About the position

The Community Health Worker (CHW) assists a chronic condition patient (predominately diabetics), assigned by Heart City Health Center's (HCHC's) Quality Manager, with access to community resources, treatment plan compliance and self-management plans outside of the normal medical visit, ideally within the patient's home. Additionally, the CHW and the Marketing Coordinator organize community events open to the public and specifically focused on chronic disease awareness, education and management.

Responsibilities

  • Makes contact with the assigned chronic condition patient as determined necessary; evaluates patient status/progress and up-dates the Quality Manager every six months
  • Educates and helps the patient understand their chronic health condition and its contributing factors
  • Assists in medication management, treatment plan compliance and behavior modification goal efforts
  • Provides informal counseling and social support; encouragement, problem solving and coping skills
  • Assesses patient's eligibility for services such as financial assistance, insurances and other programs in place to assist similarly-situated individuals
  • Helps clients gain awareness of and access to community resources and agencies to meet identified needs
  • Helps improve patient's ability to effectively communicate with and ask questions of health care providers
  • Helps identify and reduce cultural and socio-economic barriers between patients and health providers
  • Works closely and trains as necessary with the Center for Healing & Hope
  • Works closely with HCHC's Marketing Coordinator to plan and promote community events
  • Organizes, coordinates and/or conducts community events including group educational opportunities, supermarket excursions, exercise opportunities, and group support meetings
  • Enters data and produces various reports as needed or requested
  • Adheres to HCHC's policies and standards in regard to HIPAA and other privacy issues
  • Other duties as assigned

Requirements

  • Familiarity with local community resources for patients with chronic disease
  • Ability to work independently (self motivating) and as a team member
  • Good time management skills; self evaluates the use of time and understands how others may be affected
  • Ability to build and maintain collaborative, therapeutic alliances with co-workers, providers, managers, patients, agency resource personnel and community members in general
  • Excellent communication skills; active listening as well as written and oral comprehension/communication skills
  • Excellent customer service skills; actively seeks ways to assist internal and external customers within the scope of assigned duties
  • Good basic mathematical skills; uses a calculator or other means to accurately assist in financial matters
  • Good computer skills; Outlook, Windows, Microsoft Office applications; EMR exposure helpful
  • Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing
  • Problem sensitivity skills; empathetic/understanding
  • Deductive reasoning and problem-solving skills
  • Organized and detail-oriented
  • Bilingual (Spanish/English) language skills are helpful

Benefits

  • Professional, fast-paced office environment
  • Variable locations for job performance include indoor and outdoor work environments
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