Community Health Data & Outreach Coordinator
About The Position
First Choice Health Centers is seeking a patient focused Community Health Data & Outreach Coordinator to join our team and help support our diverse patient community. This role is vital to the Center helping to advance the quality and continuity of patient care at First Choice Health Centers. This position is responsible for analyzing clinical and operational data to identify gaps in care, generating meaningful reports and conducting proactive patient outreach to ensure patients receive timely, appropriate and comprehensive care. For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.
Requirements
- Bachelor’s degree required in Public Health Administration, Healthcare Management, Social Work or related field. Equivalent work experience will be considered in lieu of degree requirement.
- Strong analytical and critical thinking skills with the ability to interpret and communicate data clearly
- Advanced proficiency in Microsoft Office, particularly Excel, and working knowledge of data warehousing
- Ability to listen and convey messages in a clear, concise, and empathetic manner using the appropriate communication medium
- Team oriented with good interpersonal skills and the ability to collaborate effectively with coworkers and management team
- Comfortable challenging peers in a healthy, constructive way
- Excellent verbal and written communication skills
- Ability to interact professionally with a diverse group
- 1 – 2 years of experience in healthcare, public health or community health setting preferred
- 1 – 2 years of experience with data reporting and analysis
- Strong knowledge of population health management initiatives such as Patient Centered Medical Home (PCMH) and HEDIS
- Demonstrated ability to interpret healthcare data and effectively present highly sophisticated analysis and findings
- Demonstrated ability presenting to small work groups on both technical and functional requirements
Nice To Haves
- Familiarity with quality improvement frameworks, HEDIS measures or UDS reporting preferred
- Experience with electronic health record software highly desired
Responsibilities
- Perform ad hoc analytical requests and special projects assigned by management
- Collect, analyze and interpret clinical and operational data to identify trends, gaps in care and opportunities for quality improvement.
- Generate and distribute regular reports on key performance indicators (KPIs) including HEDIS measures, UDS reporting and patient outcomes.
- Maintain and update dashboards and tracking tools to monitor progress toward organizational quality benchmarks
- Collaborate with clinical and administrative teams to ensure data integrity and accuracy within the electronic health record system.
- Identify patients with gaps in preventive care, chronic disease management, and screenings using registry and electronic health record generated reports
- Develop and implement targeted outreach strategies to address identified care gaps across assigned patient populations
- Monitor closure rates for gaps in care and report progress to PI Coordinator.
- Collaborate with providers and care teams to support gap closure
- Support the organization’s compliance with PCMH and other regulatory quality standards
- Conduct proactive outreach to patients via phone and electronic communication to address outstanding care needs
- Track and document all outreach efforts and patients responses in EHR
- Assist in coordinating follow-up care for patients who have missed appointments or have unresolved care gaps
Benefits
- Medical, Dental and Vision Insurance for employees working 30 hours or more
- 20 days of Vacation, 8 Paid Holidays, and 2 Floating Holidays per year
- Company paid Life insurance
- Voluntary Term, Whole Life, Accident and Critical Care Insurance
- Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
- Complimentary premium Calm Health membership (1 mental health app)
- Formal recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
