Community Engagement Coordinator

About the position

The Community Engagement Coordinator (CEC) is a dynamic and energetic customer service specialist who coordinates, implements, and monitors on-site resident engagement programs that focus on community building, and support the enhancement of the economic and social needs of the community.

Responsibilities

• Establish and maintain a well-rounded activity/event schedule that promotes resident interaction and relationship building within the apartment community and the community at large.
• Maintain a published schedule of monthly community meetings for the entire year, to include community management.
• Maintain a published monthly calendar/newsletter of community events. Disseminate calendar/newsletter on scheduled day and support with regular electronic dissemination.
• Interface with community leaders, politicians, and local agencies.
• Participate in training, workshops, seminars, and meetings that directly affect job-related responsibilities.
• Identify and connect resources to the community to establish viable partnerships which support the overall community-building effort.
• Support the residents with resolving their own problems/issues through community programs and with direct referrals to the appropriate agencies, as needed.
• Develop relationships with professional partners who can provide seminars, employment/training resources, etc., to support the residents in their personal/professional growth while maintaining the self-sufficiency of the community.
• Conduct household inspections monthly based on recertification schedule but no less than 10% a month.
• Assist with the Interim Recertification process.
• Monitor and document adherence to programmatic work, and other requirements as needed.
• Manage, promote, and monitor report card collection.
• Daily work order follow-up. Call back on 100% of work orders completed on previous day.
• Provide feedback and support to the administrative team regarding employment/financial and other status of the residents.
• Daily balcony inspections to ensure entire site is walked weekly.
• Complete follow up inspection on all issued lease violations no later than 2 weeks after the issuance date.
• Timely response to all emails, phone calls and meeting requests.
• Facilitate rental assistance for delinquent residents.
• Submit weekly, monthly and quarterly reports by scheduled deadline.

Requirements

• At least one year's experience in property management, social services, or program management. Two or more years is preferred.
• Expertise in delivering exceptional customer service.
• Background in social services and work in a variety of demographic populations.
• Previous management experience highly preferred.
• Bachelor's degree strongly preferred.
• Proficient in MS Office Suite.
• Yardi experience a plus.