Community Donation Center Ambassador

Savers / Value Village • Redwood City, CA

1d • Onsite

About The Position

This role is responsible for welcoming and assisting customers during on-site donation drop-offs, ensuring each interaction is positive, respectful, and appreciative. The position follows established procedures for receiving donations, maintains a clean and well-organized donation area, supports donation processing activities as needed, and actively engages our customers to create a friendly, service-oriented experience. As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com. Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Requirements

• Friendly, energetic, and enjoys interacting with customers and donors.
• Consistently greets others with a welcoming, positive attitude.
• Communicates clearly, professionally, and courteously in all interactions.
• Dependable, trustworthy, goal-oriented, and maintains a clean, neat appearance.
• Able to handle pressure, stay focused, and work effectively in a fast-paced environment.
• Ability to perform basic math calculations, including addition, subtraction, multiplication, division, averages, and measurements.
• Ability to lift and carry up to 50 lbs., and 100–150 lbs. using a hand truck.
• Standing 100% of the time.
• Pushing and pulling 65% of the time.
• Bending and crouching 60% of the time.
• Reaching overhead 30% of the time.
• Repetitive use of hands 70% of the time.
• Grasping items 80% of the time.
• Ability to operate large machinery 50% of the time.
• Safely navigate environments that may include industrial machinery, heavy equipment, moving forklifts, elevated or uneven surfaces, and heights.

Responsibilities

• Welcoming and assisting customers during on-site donation drop-offs.
• Ensuring each customer interaction is positive, respectful, and appreciative.
• Following established procedures for receiving donations.
• Maintaining a clean and well-organized donation area.
• Supporting donation processing activities as needed.
• Actively engaging customers to create a friendly, service-oriented experience.

Benefits

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University training.
• Comprehensive extended health care plans for full-time Team Members.
• Company-Paid Life and AD&D Insurance.
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed