Community Assistant - The Townhomes at Newtown Crossing

American Campus Communities - Lexington, KY

Full-time - Entry Level

Lexington, KY

501-1,000 employees

Real Estate

About the position

The Community Assistant at The Townhomes at Newtown Crossing plays a vital role in supporting property management by assisting in leasing and selling the property to prospective residents and their families. This position focuses on enhancing the living experience for current residents through exceptional customer service and adherence to American Campus Basic Operating Standards and Systems (BOSS). Candidates must be enrolled in a degree or certificate program at an accredited college or university while working in this role.

Responsibilities

• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner.
• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays.
• Work assigned 'Community Assistant On-Call' shifts, which may include weekdays, weekends, and/or holidays, at any point during the day, evening, and/or overnight.
• Participate fully in the Turn, Move-In, and Move-Out processes.
• Give leasing tours, answer leasing phone calls and process online inquiries.
• Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
• Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
• Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events.
• Assist with the implementation of renewal marketing campaign elements, including renewal events.
• Project a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.
• Plan and execute social media strategies, creating and publishing content to a variety of platforms, and interacting with their resident communities and/or identified target audiences.
• Assist in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
• Immediately report any life safety hazard or maintenance concern encountered on the property.
• Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the local University and/or College, and greater community.
• Enthusiastically participate in and promote ACC programming and initiatives.
• Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
• Encourage the respect and appreciation of individual differences and mediate conflict to help residents create a respectful living community.
• Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.
• Be familiar with the general maintenance policies and procedures and be available to assist in after hours maintenance emergencies.
• Complete room/apartment inventories, key checks and common area inventories as assigned. Complete and submit required reports.
• Distribute materials and messages from or approved by the GM in a timely manner and/or by the assigned completion date.
• Facilitate the administration of the Community Service Survey.
• Accurately conduct student census as needed.
• Available to work as scheduled/needed during Turn, Move-In, and Move-Out, which may consist of multiple days in a row and/or extended hours.
• Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
• Participate in the make-ready of units, including removing trash, assisting in identifying/documenting damages, cleaning, painting, and small repairs.
• Participate in the maintenance of the grounds, clubhouse, office, and other common areas such as hallways/breezeways, elevators, etc.
• Escort vendors throughout the community to the necessary location and stay with them until the project is finished or otherwise directed.

Requirements

• Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university.
• Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
• Periodically work events that may occur in the evenings and/or on weekends.

Nice-to-haves

• Experience in customer service or property management is a plus.
• Familiarity with Salesforce or similar leasing management systems.

Benefits

• Flexible scheduling based on academic commitments.
• Opportunity to gain experience in property management and customer service.