Communications Operator (Full-Time) - Waldorf Astoria Park City

About the position

Waldorf Astoria is looking for a Communications Operator to join the Guest Services Team in Park City! This is an onsite position. With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award-winning Forbes 4-Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3-meal restaurant, seasonal pool restaurant, and in-room dining.

Responsibilities

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Making room reservations while gathering key information about our guests
• Completing Reservations Quality checks to ensure a seamless process for our guests during check-in & check-out
• Answer guest questions via KIPSU text messaging system
• Monthly incentives in place for upselling rooms through our FPG program

Requirements

• Passion and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Excellent grooming standards
• Strong communication skills, both written and verbal

Benefits

• Drastically discounted spa services
• Work in an environment where creativity and authenticity is highly appreciated
• Complimentary meals on duty
• Worldwide travel perks - up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts
• Industry leading benefits including best-in-class PTO, discounted health & welfare benefit plans, educational assistance, paid parental leave, retirement savings program, employee stock purchase plan, mental wellness support and more