Communications Officer II

City of Portales • Portales, NM

1d • Onsite

About The Position

The position of Communications Officer reports to an immediate supervisor. This employee is responsible for the prompt, accurate, and courteous dispatch of incoming and outgoing messages by radio and telephone for all emergency personnel in the city and county. Communication Officers are required to answer requests for service from phone calls, first responders approved to use radios, 9-1-1 calls, and when properly licensed to operate on the amateur band frequencies. Additionally, Communications Officers must be able to use multiple computer applications to document information received and or requested. This position requires the Communications Officer to work irregular hours, evening or night shifts, weekends, holidays, and special assignments.

Requirements

• High School diploma or equivalent.
• Minimum of two years certified Telecommunicator with DPS certification.
• Have and maintain a TAC Officer status and either a Communications Training Officer or Instructor Certification.
• Good verbal communication skills – ability to speak clearly and distinctly.
• Applicants must possess a current New Mexico Driver’s License or the ability to obtain and have a satisfactory driving history.
• Applicants must be able to listen, document and forward requests for service under duress.
• Applicants must be able to view and process sensitive/confidential information without divulging the content to non-approved personnel.
• Applicants are required to become proficient with terminology utilized by law enforcement officers, firefighters, emergency medical technicians and support staff.
• Applicants must have the ability to learn and perform problem solving under duress.
• Applicants must be able to perform in a controlled environment and work with others while maintaining a professional demeanor.
• Must be at least 18 years of age.

Responsibilities

• Become proficient in operating radio equipment and procedures utilized in the Communications Center.
• Become certified as an Emergency Medical Dispatcher
• Become certified as a National Crime Information Crime Terminal Operator.
• Dispatch emergency personnel such as police, firefighters, and EMS for the City of Portales, Roosevelt County, ENMU Police and other Emergency Services.
• Process, organize, and maintain criminally sensitive files to include, warrants for arrest, domestic violence orders and sex offender files.
• Monitor and report information to the National Weather Services Office, State Emergency Operations Center, and agencies having joint powers agreements with local agencies.
• Become certified as a E 9-1-1 operator within 1 year of employment by successfully completing a three-week Communications Officer academy sanctioned by the State of New Mexico Law Enforcement Academy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED