Communications Officer I - Protective Services - OFMD

Washington University in St. Louis • St. Louis, MO

9d • $18 - $27

About The Position

The Operations & Facilities Management Department (OFMD) at WashU Medicine provides essential services that sustain the medical campus’ mission of excellence in patient care, research, and education. Guided by our PRIDE+ Core Values of Professionalism, Respect, Integrity, Dedication, Excellence, and Mutual Support, we foster a culture of accountability, service, and collaboration across the medical campus. OFMD manages the maintenance and operation of more than 65 buildings, encompassing over 14.8 million gross square feet, including the 11-story, 609,000-square-foot Neuroscience Research Building (NRB), home to one of the world’s largest concentrations of neuroscientists. Our team delivers operational and administrative support, strategic planning, and project management to ensure efficient, safe, and innovative facility operations. As WashU Medicine continues to expand its clinical, research, and teaching footprint across and beyond campus, OFMD remains a trusted partner, driving excellence through seamless facility management and unwavering support of the university’s mission. For additional information, view a quick message from some of our employees: https://facilities.med.wustl.edu/Careers. Serves as the support coordinator and communicator (partnered with Communications Officer II or Lead Communications Officer) for all life safety and protection of property, emergency, and non-emergency incidents on campus. Coordinates emergency medical assistance, with both internal and external resources. Utilizes a wide variety of communications, surveillance, and other technical systems in support of campus safety. Might be assigned to general dispatching duties or related special assignments. Must be prepared to deal with a variety of complex and ever-changing situations, make quick decisions, and take action. Needs to be able to utilize a variety of tools and techniques to resolve situations and accurately and thoroughly record information for the official University record.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Communications Officer/Dispatcher In An Academic Environment, Or Civilian/Military Police Setting (1 Year)

Nice To Haves

• Associate degree - Criminal Justice
• Crisis Intervention Team (CIT) - CIT International
• Communications Officer In A Professional Organization (2 Years)
• Computer Literacy
• Criminal Justice
• Crisis Intervention Training
• Customer Service
• Military Training
• Oral Communications
• Organizational Commitment
• Police Operations
• Professional Integrity
• Strive for Excellence
• Teamwork
• Telecommunications
• Working Independently
• Written Communication

Responsibilities

• Detects and directs assets related to emergency and non-emergency incidents (medical, law enforcement, injury/accident, etc.) on campus, under the direction of CO II or Lead.
• Maintains constant vigilance of all university properties. Takes action, or makes notes for follow-up, on any safety and security issues.
• Provides Emergency Management support during larger-scale incidents. This includes operating the campus emergency notification system (Alertus).
• Receives/compiles information for the computer-aided dispatch system (CAD) and subsequent incident reports. Provides immediate research databases to support field operations and investigations. This includes mastering the closed-circuit television system (CCTV), the access control system, and other security-related systems.
• May be assigned to various support roles, including fingerprinting, administrative, and logistical assignments.
• Conducts virtual building checks, verifying access control devices, and proactively identifies any potential safety or security hazards. Uses problem-solving skills to resolve issues related to campus facilities.
• Assists Medical Center personnel and visitors with directions and other information—partners with customers in assisting them in resolving multi-department or multi-organizational issues.
• Takes possession of found property, attempts to locate the owner, and secures property according to established procedures.
• Provides support to various Facilities divisions and offices as needed.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED