Commissions Analyst

Nationwide•Grandview Heights, OH

16h•$46,345 - $80,700•Hybrid

About The Position

Our team is a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong work ethic and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you! As an Analyst, you'll help with commission or sales incentive programs by processing timely and accurate payments for single or multiple lines of business. You will complete simple commission audits and interact with customers to analyze and resolve processing problems. Ensures adherence to both regulatory and internal controls around the processing and payment of commissions.

Requirements

Typically, two to three years of work experience in customer service and/or financial services.
Developing knowledge of commission and/or sales incentive payment processes.
Understands commission/sales incentive plan designs (i.e. targets, measures, etc.).
Solid understanding of compliance rules.
Communicate both orally and in writing and answer questions relating to policies and requirements.
Ability to set work priorities and coordinate workflow.
Recommend solutions to work processing problems.
Can use to use personal computer and related business software.

Nice To Haves

Undergraduate degree in business administration, accounting, finance or related field, preferred.
May be required to be fingerprinted, pass an FBI background check and be associated with Nationwide Securities, LLC as a non-registered individual if not already FINRA registered.

Responsibilities

Manage and monitor the NFCOM shared email inbox, responding to inquiries related to retirement plan commissions and fee-based accounts.
Process and resolve requests including account corrections, statement requests, and recurring inquiries (bi-monthly, quarterly, and monthly) from internal and external business partners within the retirement services space.
Ensure accuracy and timeliness in all transaction processing and communications.
Demonstrate strong attention to detail, the ability to quickly learn new processes, and a high level of organization in a fast-paced environment.
Processes commission or sales incentive payments according to provisions established in the commission/sales incentive plan.
Calculates and enters manual commission or sales incentive entries for products or commission methods not systematically supported (i.e. commission adjustments and chargebacks.)
Reviews and analyzes commission or sales incentive reports.
Works on reconciliation and correction of transactions that error during processing.
Receives and responds to calls from the sales force and maintains appropriate records of phone conversations.
Interacts with internal and external customers to analyze and resolve payment inquiries and disputes.
Helps complete commission or sales incentive audits and communicates results to both internal and external customers.
Monitors and clears commission and sales incentive suspense in a timely manner.
May assist in the preparation of monthly/quarterly commission and sales incentive payment summary reports for management.
May process commission statement mailings.
Match statements to checks and manually stuff envelopes.
May assist processing complex backdated producer account change requests for one product line.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire