Commercial Sales Representative

About the position

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC bank hires talented, creative, and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement, and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer-centric and strive to provide excellent customer experience.

Responsibilities

• Delivers the IBC Experience by providing prompt, efficient, and friendly customer service
• Listens carefully, creates a connection, and establishes relationships with prospective customers by suggesting bank products and services that will benefit them
• Assists customers with account-related requests such as establishing or closing an account, inquiries about bank products and services, and questions about checking and savings account transactions
• Transfers funds to assist customer needs
• Contacts customers to notify them of check orders, debit cards, etc.
• Updates customer contact information and records
• Logs and updates the bank's system (Horizon) with notes regarding customer interaction
• Supports the International Officer with loan collection, overdrafts, clearing exceptions, certifications, and dormant accounts
• Assists to prepare with origination & servicing of deposit accounts and loans; gathers all required documentation to comply with bank's policies and procedures
• Assists in managing and servicing loan and deposit portfolios with a Commercial Sales Associate II and Commercial Lending Officer
• Meets customer financial needs by offering products and services through the Referral Program
• Exercises discretion while working with confidential customer information
• Attends meetings, events, and participates in the bank's outreach projects
• Performs other duties as assigned.

Requirements

• High school graduate or GED equivalent
• Customer service and goal-oriented
• Effective communication (speaking and writing)
• Careful attention to details
• Able to process transactions accurately and efficiently
• Proficient in computer skills and knowledgeable in Microsoft Office and its applications
• Team player
• Basic math skills
• Instructing and time management skills

Nice-to-haves

• Bilingual English/Spanish preferred for border markets