Commercial Planning and Operations Manager

Sonova AG•Aurora, IL

8d•$97,000 - $120,000•Hybrid

About The Position

Commercial Planning & Operations Manager, Americas Chicago Area Preferred (Hybrid) | Remote Considered for the Right Candidate At Sonova Consumer Hearing, we are seeking a Commercial Planning & Operations Manager, Americas to drive commercial planning excellence, operational execution, and regional profitability across the Americas business. This highly visible role serves as a strategic business partner and right-hand support to the VP Americas, helping shape forecasting, pricing, operational performance, and scalable business growth across the region.

Requirements

7+ years of experience in demand planning, commercial analytics, sales operations, revenue management, or related functions within consumer goods, retail, or eCommerce
Strong commercial and financial acumen with experience in forecasting, pricing strategy, gross-to-net management, and profitability optimization
Experience leading or influencing cross-functional initiatives across sales, finance, operations, customer service, marketing, and supply chain
Strong analytical and problem-solving skills with the ability to translate data into actionable business insights
Strong communication and stakeholder management skills with the ability to influence across functions and leadership levels

Nice To Haves

Experience with ERP systems and BI/reporting tools such as Power BI, Tableau, SAP IBP, Demantra, Anaplan, or similar preferred

Responsibilities

Lead the regional SIOP (Sales, Inventory & Operations Planning) process, partnering with Sales, Finance, Supply Chain, and Operations teams to improve forecasting accuracy and business alignment
Develop and execute demand forecasts to support revenue growth, inventory optimization, customer service performance, and product launch readiness
Drive commercial analytics and profitability initiatives, including pricing strategy, gross-to-net analysis, promotional effectiveness, trade spend evaluation, and customer/channel profitability assessments
Analyze market trends, pricing elasticity, and competitive dynamics to provide recommendations that support profitable growth and strategic decision-making
Partner closely with Customer Service, Logistics, Supply Chain, and Sales Operations teams to improve order management, outbound execution, inventory allocation, retailer compliance, and fulfillment performance
Lead cross-functional initiatives to improve operational efficiency, including EDI enhancements, reporting simplification, process automation, and workflow standardization
Establish and monitor KPIs, reporting cadence, and operational governance processes to improve visibility, accountability, and execution consistency across the business
Support new product launches and SKU lifecycle management, including inventory planning, demand ramp-up, monthly phasing, and end-of-life transitions
Prepare and present business performance updates, highlighting revenue drivers, operational risks, inventory exposure, and margin opportunities to senior leadership
Partner with the VP Americas and regional leadership team on strategic planning, financial modeling, growth initiatives, and continuous improvement efforts