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Command Center Associate
$34,840 - $34,840/Yr
Floor & Decor - Tualatin, OR
posted 2 months ago
Part-time,Full-time
Tualatin, OR
1,001-5,000 employees
Furniture, Home Furnishings, Electronics, and Appliance Retailers
About the position
The Command Center Associate is responsible for greeting customers and managing the customer storage pick-up process at Floor & Decor. This role involves ensuring customer satisfaction through effective communication and compliance with company procedures, while also maintaining a safe and organized work environment. Both full-time and part-time positions are available, with a focus on customer service and product knowledge.
Responsibilities
- Meet and greet storage buy customers.
- Manage the storage buy pick-up process with the company's car topper program.
- Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP).
- Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
- Obtain the required customer information on all storage buy pick-ups.
- Deliver customer storage buy orders in POS.
- Comply with the company's safety standard operating procedures for lifting practices.
- Be an expert in all product knowledge and assist customers with product questions and selections.
- Clean and stock products according to Floor & Décor's brand standards.
- Act and work in a manner that is consistent with the company's core roles.
Requirements
- 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
- Excellent communication skills (verbal and written).
- Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
- Strong computer skills and internet project coordination experience.
- Must be a self-starter and work well in a fast-paced environment.
Benefits
- Bonus opportunities at every level
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- A personal holiday and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
