Collision West Parts Counter

Mclarty Automotive Group - Little Rock, AR

Full-time - Entry Level

Little Rock, AR

Management of Companies and Enterprises

About the position

The Collision West Parts Counter position at McLarty Automotive Group involves selling parts to customers, both retail and internal, in a professional and efficient manner. The role requires assisting customers in selecting the right parts, managing orders, and ensuring high levels of service. This full-time position is essential for maintaining inventory and supporting the body shop operations.

Responsibilities

• Assist all customers in selecting required parts in a friendly and professional manner.
• Inform customers of companion part requirements and specials.
• Answer phone calls, providing price quotes and other information.
• Review body shop estimates to ensure correct parts ordering and pricing.
• Provide high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or materials needing immediate attention.
• Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
• Notify service advisors and customers when special ordered parts have been received.
• Notify the body shop when all parts have arrived and when they will be delivered.
• Pull orders for delivery to the body shop, ensuring all parts are tagged with customer names and job numbers.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly and manage returns to vendors or stock items not picked up.
• Replenish assigned inventory daily.
• Assist outside sales representatives with their orders.
• Ensure all internal requests for parts are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Ensure all charge sales are signed by the customer and that they receive their copy of the invoice.
• Issue credit for returned parts, verifying original invoices or numbers.
• Keep orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Clean computer terminals and printers daily.
• Participate in all training programs available.
• Stay current on new products and product updates.
• Participate with the parts manager in maintaining a lost sales tracking program.

Requirements

• Valid driver's license is required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to speak effectively before groups of customers or employees.
• Ability to apply common sense understanding to carry out instructions in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Nice-to-haves

• Classes for certification and growth in the job will be required.