Collision Manager/Estimator - Toyota Certified at Capital Plaza

Group 1 Automotive, Inc. • Landover Hills, MD

5d • $85,000 - $110,000 • Onsite

About The Position

Toyota Certified at Capital Plaza Collision Center is seeking an experienced Collision Manager/Estimator to oversee daily collision repair operations, provide accurate repair estimates, and ensure an exceptional customer experience. This role serves as a key liaison between customers, insurance partners, technicians, and dealership leadership while driving profitability, quality, and operational efficiency.

Requirements

• 1-3 years of collision managerial/estimating experience required
• Complete working knowledge of structural collision repairs
• Knowledge of DRP for process of insurance claims
• Excellent communication and problem-solving skills including the ability to maintain composure under stress
• Strong leadership and motivational skills
• Strong organizational, multi-tasking and time management skills to meet changing deadlines in a fast-paced environment
• Professional and dependable

Responsibilities

• Oversee the quality, timeliness and manner in which repair services are performed and delivered
• Create a cohesive team with a positive attitude that includes all body shop employees
• Hire, train, motivate and monitor the performance of all technicians and body shop employees
• Direct and schedule activities of all technicians assigning work with matching skill levels
• Regularly monitor actual performance and determine reasons for variance
• Provide technical support for, supervise, and assist technicians as needed
• Ensure that all repair work is done correctly and in an acceptable time frame
• Maintain awareness of current and projected market conditions
• Keep abreast of all federal, state, and local regulations that affect operations
• Reach and maintain a high-level of customer satisfaction
• Maintain existing relationships with customers
• Coordinate resolution of customer complaints keeping customer satisfaction and department profitability in mind
• Comply with and enforce all safety policies and procedures at all times
• Perform other duties as assigned

Benefits

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed