Crash Champions - Rosenberg, TX

posted 2 months ago

Full-time - Entry Level
Onsite - Rosenberg, TX
501-1,000 employees
Repair and Maintenance

About the position

At Crash Champions, we believe that trust is the cornerstone of our business. As one of the fastest-growing brands in the collision repair industry, we pride ourselves on delivering high-quality service through our extensive network of over 600 state-of-the-art repair centers across 36 states in the U.S. Founded in 1999 by industry veteran Matt Ebert, Crash Champions has established itself as the largest founder-led multi-shop operator (MSO) in the country. Our commitment to excellence is reflected in our dedication to customer service and quality repair processes. In this role, you will be responsible for educating customers about the vehicle repair process, insurance procedures, and their rights as consumers. You will complete initial estimates and manage the repair process to ensure that all work meets our high standards. Your ability to communicate effectively with customers and keep them informed throughout the repair process is crucial to providing an exceptional customer experience. You will also work closely with Body Technicians to review data procedures and complete post-scanning for each vehicle, ensuring that all repairs are conducted safely and efficiently. This position requires strong organizational skills, the ability to multitask, and a keen understanding of the collision repair industry.

Responsibilities

  • Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
  • Complete initial estimates and write complete estimates after full disassembly and damage evaluation.
  • Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
  • Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
  • Pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
  • Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file, and ensure carrier-specific requirements are complete.

Requirements

  • Customer service skills
  • Organization and multi-tasking skills
  • Good time management and the ability to adapt easily to a fast-paced environment
  • Knowledge of dealing with insurance partners preferred
  • Ability to deal with fast-paced environments
  • Knowledge of multiple estimating systems, CCC One preferred, Mitchell & Audatex

Benefits

  • Competitive pay
  • Weekly paychecks
  • 401K with company match
  • Medical/Vision/Dental insurance
  • Additional elective benefits
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