Collector

$33,280 - $41,600/Yr

Public Employees Credit Union - Austin, TX

posted 15 days ago

Full-time
Austin, TX
Credit Intermediation and Related Activities

About the position

Public Employees Credit Union is seeking a dedicated and detail-oriented Collector to join our team. In this role, you will be responsible for managing accounts in arrears, negotiating repayment plans, and providing support to our members, thereby playing a key role in maintaining the financial health of the credit union.

Responsibilities

  • Manage assigned delinquent accounts and proactively contact members to discuss repayment options.
  • Negotiate payment terms and work with members to develop repayment plans within PECU's policies.
  • Monitor and document all communications and actions taken on each account using internal systems.
  • Maintain compliance with company policies, industry regulations, and legal guidelines during all collection activity.
  • Collaborate with internal departments, such as lending or legal, to resolve account disputes and inconsistencies.
  • Stay up to date on financial regulations, debt collection laws, and company policies.

Requirements

  • High school diploma or equivalent required.
  • Previous collections experience within a financial institution is highly desirable.
  • Strong communication and negotiation skills, with the ability to handle sensitive information professionally.
  • Excellent attention to detail and organization skills.
  • Ability to remain calm under pressure and maintain a positive attitude when dealing with challenging situations.

Benefits

  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid sick time
  • Paid time off
  • Retirement plan
  • Vision insurance
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