Collections Specialist

OneMain (Formerly Springleaf & OneMain Financials) - London, KY

Full-time - Entry Level

London, KY

Credit Intermediation and Related Activities

About the position

At OneMain, Collections Specialists are committed to working with our customers in a collaborative manner. They provide consultative solutions for repayment of loans, improving the customer's financial outlook. Our fast-paced work environment focuses on our customers with existing relationships with OneMain. This role can span servicing and collections of personal loans or credit cards. Collections Specialists focus on effective customer communication and assisting customers through digital channels, including web chat, text, and phone communications.

Responsibilities

• Assist customers with all financial servicing needs through both inbound and outbound contact.
• Listen to customers' specific situations and help determine how they can best utilize company products and services.
• Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets.
• Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA and state regulations.
• Maintain and note all appropriate information and documentation on customer and account status.
• Collaborate both in person and virtually, using available technology to connect with other internal teams.

Requirements

• High School Diploma or GED
• Proficiency in utilizing multiple tools/systems simultaneously
• Skilled at achieving and exceeding goals

Nice-to-haves

• Experience working in customer service, collections or call center environments
• Bilingual: Spanish

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
• Paid sick leave as determined by state or local ordinance, prorated based on start date
• Paid holidays (7 days per year, based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)