Collections Specialist

Afni - Bloomington, IL

Full-time - Entry Level

Bloomington, IL

Administrative and Support Services

About the position

Afni is hiring experienced professional Collections Specialists to join our high-performing receivables management team in Bloomington, IL. As an Account Recovery Specialist, you will earn a competitive hourly wage with unlimited monthly bonus potential. You will connect with customers through multiple contact channels to negotiate payment, demonstrating strong communication skills. You will listen to understand, respond with empathy, treat customers with respect, and respond professionally and efficiently in a fast-paced environment. You will engage with our company's culture and activities and manage your performance with the help of a management team who will invest in you.

Responsibilities

• Connect with customers through multiple contact channels to negotiate payment.
• Demonstrate strong communication skills.
• Listen to understand and respond with empathy.
• Treat customers with respect.
• Respond professionally and efficiently in a fast-paced environment.
• Engage with the company's culture and activities.
• Manage performance with the help of a management team.

Requirements

• Experience in collections or customer service.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Nice-to-haves

• Previous experience in a call center environment.
• Familiarity with receivables management.

Benefits

• Paid holidays and time off.
• Medical, dental & vision insurance, with premiums partly paid by the company.
• College tuition reimbursement up to $5,250 annually.
• Flexible schedules.
• Outstanding schedule: Monday through Friday, daytime hours, and no weekends.
• Referral program with unlimited employee referral bonuses.
• Opportunities for career advancement.