Collections Specialist

Columbia Bank • Phoenix, AZ

24d • $18 - $22

About The Position

Collections Agents are first-party collectors responsible for maintaining acceptable effective collection percentages on 1-30 day delinquent accounts. Effectively communicating with both internal and external customers to resolve delinquent contracts. Utilizing all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company’s interest and to execute the resolution plan in a timely manner. Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact. Negotiates payment arrangements with the customers to ensure timely payment. Maintain individual and group monthly delinquency goals. Ensure that individual call volume meet company standards for their prospective areas and calls are made in a professional manner. Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments. Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties. Understands the proper usage of extension, rewrites, addendums, and forbearances. Prepares status worksheets, payoffs, and amortization schedules and requests for Fair Market Values. Prepares Repossession Packets and demand letters when necessary. Understands and utilizes company system and use of the phone dialer. Works with customers’ and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained. Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies. Provides highest level of customer service to all lessees, vendors, brokers and staff. Performs all other duties as assigned by management.

Requirements

• High School Diploma or GED, required
• Must present oneself in a professional manner
• Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations
• Must maintain confidentiality of all company information
• Must provide exceptional customer service and support to our customers, partners, and all levels of staff
• Must have working knowledge of Microsoft applications (Outlook, Word, Excel)
• Strong data entry skills

Nice To Haves

• Previous Collection experience, preferred

Responsibilities

• Maintaining acceptable effective collection percentages on 1-30 day delinquent accounts
• Effectively communicating with both internal and external customers to resolve delinquent contracts
• Utilizing all internal and external resources available to establish contact
• Identifying appropriate courses of resolution to protect the Company’s interest
• Executing the resolution plan in a timely manner
• Communicating with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact
• Negotiating payment arrangements with the customers to ensure timely payment
• Maintaining individual and group monthly delinquency goals
• Ensuring that individual call volume meet company standards for their prospective areas and calls are made in a professional manner
• Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments
• Maintaining complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties
• Understanding the proper usage of extension, rewrites, addendums, and forbearances
• Preparing status worksheets, payoffs, and amortization schedules and requests for Fair Market Values
• Preparing Repossession Packets and demand letters when necessary
• Understanding and utilizing company system and use of the phone dialer
• Working with customers’ and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained
• Utilizing the broker base and in-house broker representatives to resolve first payment default delinquencies
• Providing highest level of customer service to all lessees, vendors, brokers and staff
• Performing all other duties as assigned by management

Benefits

• We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees