Collections Specialist

$41,600 - $41,600/Yr

R&R Express Logistics - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

About the position

The Collections Specialist at R&R Express Logistics Inc. plays a crucial role in managing the collection processes for assigned terminals and customer accounts. This position involves regular communication with clients to resolve payment discrepancies and ensure timely collections, while also maintaining accurate records and collaborating with internal teams to enhance efficiency.

Responsibilities

• Manage and prioritize a portfolio of accounts for collection, ensuring regular follow-up and contact with clients to expedite payment resolution.
• Initiate communication with clients via phone (50-100 phone calls per week), email, and written correspondence to address payment discrepancies, overdue invoices, and outstanding balances.
• Negotiate repayment plans and settlement agreements, when necessary, while maintaining a professional and customer-focused approach.
• Research and investigate any billing or payment discrepancies, working closely with internal departments such as billing, sales, and customer service to resolve issues promptly.
• Maintain accurate and up-to-date records of all collection activities, communications, and agreements within the company's collection system.
• Collaborate with the Accounts Receivable team to reconcile accounts and ensure accurate posting of payments received.
• Prepare and present regular collection reports to management, highlighting collection trends, challenges, and potential solutions.
• Stay informed about industry regulations and best practices related to collections and implement these practices in day-to-day activities.
• Provide excellent customer service, addressing client inquiries and concerns promptly and professionally.
• Work collaboratively with other team members to streamline processes, improve efficiency, and contribute to a positive and supportive work environment.

Requirements

• In-depth knowledge of collections & practices is preferred.
• Experience with the Microsoft Office Suite; previous ERP system experience is preferred.
• Ability to multitask, prioritize and manage time efficiently.
• Ability to work independently and within a team.
• Ability to analyze problems and strategize for better solutions.
• Excellent verbal and written communication skills.
• High School Diploma required.

Benefits

• Dental insurance
• Health insurance
• On-site gym
• Retirement plan
• Opportunities for professional growth and development within a rapidly expanding logistics firm.
• Collaborative and inclusive work environment that values teamwork and innovation.
• Exposure to a diverse range of clients and industries, contributing to a well-rounded professional experience.