About the position
As a Collections Analyst, your primary responsibility will be to focus exclusively on aging accounts, efficiently recovering outstanding payments from customers. Your expertise in collections will be instrumental in maintaining healthy cash flow and optimizing our revenue cycle.
Responsibilities
- Respond to customer requests for standard AR issues including credit card receipts, invoice copies, remittance information, short pay amounts & account reconciliations
- Review open and aging accounts for collections efforts
- Conduct collections campaigns that consist of emails on a regular cadence (phone calls as needed)
- Assist with arranging debt repayment or establish repayment schedules, based on customers’ financial situations
- Create and upkeep regular collections-related reporting
- Contribute ideas for collections method improvements and help drive collections strategy
- Monitor customer accounts to ensure timely collections and resolve outstanding issues
- Support the Credit, Collections & AR Manager with operations reporting
- Support monthly, quarterly and year-end closing activities
- Collaborate with internal teams to resolve billing discrepancies and disputes
- Support audit requests and ensure compliance with internal controls
- Contact customers with overdue balances through various communication channels (phone calls and emails)
- Investigate and resolve discrepancies between invoices and payments for aged accounts
- Accurately apply payments received to aging accounts and update records in the company's financial system
- Maintain detailed records of collections activities, including notes from customer interactions, payment plans, and promises to pay
- Generate regular reports on the status of aging accounts and provide insights into collections efforts
Requirements
- Proven experience in aging collections or a related collections role (within a SaaS or subscription-based industry is strongly preferred)
- Experience using Netsuite ERP and SFDC. Tesorio and Aria are highly desirable as well as knowledge of G-Suite and Microsoft Office applications
- Strong analytical skills, exceptional organization and time management skills and the ability to work autonomously while also collaborating across functions and teams
- High degree of accuracy and attention to detail
- Strong verbal and written communication skills
- Able to excel in a fast-paced environment and be adaptable to changing responsibilities and priorities
Nice-to-haves
- Tesorio, NetSuite, Aria is a strong plus
- Exceptional communication and negotiation skills, with the ability to navigate challenging conversations effectively
- Self-motivated and able to work independently with minimal supervision
Benefits
- Comprehensive benefits package including medical, dental, and vision insurance
- Family planning, mental health support along with Employee Assistance Program
- Insurance (Life, Disability, and Accident)
- Flexible Vacation policy and up to 18 days of accrued paid sick leave
- 401(k) (including company match)
- Employee Stock Purchase Program
- 10 paid local holidays
- 11 paid company wellness days
