Collections Specialist & Accounts Receivable

$49,920 - $62,400/Yr

SERVPRO of Norwalk/Wilton - Norwalk, CT

Full-time - Mid Level

Onsite - Norwalk, CT

About the position

The Collections Specialist & Accounts Receivable role at SERVPRO of Norwalk/Wilton involves monitoring and analyzing customer accounts to mitigate risks associated with overdue payments. The successful candidate will be responsible for generating invoices, collecting overdue payments, negotiating payment plans, and ensuring compliance with company policies. This position requires excellent communication and negotiation skills, as well as a strong understanding of credit and risk management in a fast-paced office environment.

Responsibilities

• Monitor and analyze customer accounts to develop strategies for mitigating risks associated with past due bills.
• Generate invoices in QuickBooks Online that match estimates.
• Prepare bank deposits and track billed and revised invoice totals daily.
• Process credit card, ACH, and debit card payments, and post charges to the correct general ledger accounts monthly.
• Send daily updated reports of all payments received and research payment discrepancies.
• Maintain records of invoices, debits, and credits, and file documents as assigned.
• Develop and implement collections strategies and prioritize collection tasks effectively.
• Perform collection calls to customers based on aging accounts and maintain collection tracker spreadsheets in Excel.
• Follow up with customers to obtain expected payment status on past due payments and prepare monthly reports.
• Document all correspondence with customers and enter collection details into the Servpro Workcenter 2.0 software system.
• Work with legal to submit small claims for collections disputes and handle third-party collection processes when required.

Requirements

• 5+ years of experience in high-volume collections.
• 5+ years of accounts payable and receivable knowledge and experience.
• Proficiency in Online QuickBooks Software and Microsoft Office Suite, including SharePoint and OneDrive.
• Intermediate experience with Excel Spreadsheets.
• Excellent time management skills and attention to detail.
• Strong written and verbal communication skills.

Nice-to-haves

• Previous experience in the insurance claims processing industry, restoration, cleaning, or construction industry.
• IICRC Certification.
• Business Associate's degree.

Benefits

• Paid training
• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• On-the-job training
• Vision insurance
• 401(k) matching
• Professional development assistance