Collections Agency Supervisor

The Law Offices Of Travis R. Walker Pa - Stuart, FL

Full-time - Mid Level

Onsite - Stuart, FL

Justice, Public Order, and Safety Activities

About the position

The Collection Agency Supervisor at The Law Offices of Travis R. Walker, P.A. is responsible for leading a team in recovering outstanding debts while ensuring compliance with relevant regulations. This role involves negotiating payment plans, managing collection strategies, and maintaining a positive work environment that fosters teamwork and open communication. The ideal candidate will possess strong leadership and negotiation skills, with a focus on achieving collection targets and enhancing team performance.

Responsibilities

• Conduct outbound and inbound calls to debtors to collect overdue payments.
• Utilize various communication channels to establish contact with debtors and negotiate payment arrangements.
• Investigate and evaluate debtor information to determine appropriate collection strategies.
• Maintain accurate records of all collection activities, including conversations and payment agreements.
• Advise debtors on payment options and address inquiries in a professional manner.
• Implement skip tracing techniques to locate hard-to-reach debtors.
• Collaborate with internal departments to resolve complex payment issues.
• Stay updated with regulations and ensure compliance in all collection activities.
• Meet or exceed monthly collection targets and maintain a high recovery rate.
• Provide regular reports to management regarding collection activities and trends.

Requirements

• High school diploma or GED required.
• Minimum of 3 years of customer service experience required.
• 1 year of office experience required.
• 1 year of sales experience required.
• 3 years of call center experience required.
• Bilingual skills are a plus.
• Strong negotiation and communication skills.
• Leadership and team management skills.
• Analytical skills for tracking and reporting performance metrics.

Nice-to-haves

• Experience with collections management software (e.g., Collect!, Latitude, or Clio).
• Proficient in Microsoft Excel or other reporting tools.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Paid holidays