Collection's Officer

Enrichment Federal Credit Union•Oak Ridge, TN

14h•$38,000 - $42,000•Hybrid

About The Position

Under the direction of the Collections Manager, the Collections Officer will manage delinquent accounts by contacting members to resolve past-due balances and perform administrative duties as assigned.

Requirements

Ability to learn and maintain an understanding of Credit Union utilized systems including but not limited to collections, payments, repossessions, and insurance.
Skilled in technology in applicable computer programs and virtual/digital work. Ability to work in a paperless environment.
Ability to work with confidence in multiple software applications. Has the ability to incorporate existing or available technologies to help automate certain processes.
Ability to learn and follow all federal and state collection and bankruptcy laws, as well as organizational policies, procedures, and processes.
Ability to effectively communicate with members and co-workers by both written and verbal means. Resolve member complaints and discrepancies, and manage difficult member situations in a courteous, knowledgeable, and professional manner.
Skilled in organization, time management, and problem solving, with strong attention to detail.

Nice To Haves

Employee will embrace working remotely from home at the discretion of the Collections Manager.

Responsibilities

Contact members with delinquent and negative accounts via phone, text messages, email, and written communication.
Monitor accounts and follow up on promises to pay to ensure resolution.
Review account history and determine appropriate collection strategies.
Educate members on payment options and assist in resolving delinquency.
Negotiate payment arrangements within established guidelines.
Accurately document all collection efforts and member interactions in system records.
Identify accounts that require escalation and refer to senior collectors or management.
Receive and post payments to delinquent loan accounts and note receipt of payment.
Create legal packets for third party collections.
Answer inbound phone calls and department emails.
Assist with skip tracing efforts to locate members.
File and process GAP, warranty, and ancillary product refund claims.
Maintain compliance with all federal and state regulations and internal policies.
Support team initiatives to reduce delinquency and minimize losses.
Maintain a high level of professionalism and member service during all interactions.