coffeehouse coach-store 18356, Westfield Fashion Square

Starbucks•Los Angeles, CA

1d•Onsite

About The Position

At Starbucks, we believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a Coffeehouse Coach, you’ll lead and support your team of partners to deliver the Starbucks experience, ensuring operational expectations are met every day. You’ll play a key role in executing store plans, leading shifts, directing and coaching partners, and calling the plays that drive success. Your leadership will guide the team in maintaining high standards for customer service, partner behavior, inventory management, and store operations. You’ll also assist with scheduling and directing partners to ensure the store runs smoothly and efficiently.

Requirements

Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations.
Ability to manage store operations, including multiple situations in a fast-paced environment.
Ability to manage resources to ensure that established service levels are always achieved during shift.
Ability to use discretion in providing direction to others.
Strong interpersonal skills
1 year of customer service and retail experience.
1 year of experience in directing the work of others.
Lifting: Ability to lift up to 40 lbs.
Bending, Kneeling, and Stooping: Frequent movements required for store tasks.
Standing/Walking: Must be able to stand or walk for extended periods (up to 90%25 of the time).
Reaching and Handling: Required to perform precision work with hands, such as operating bar equipment.
Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.

Nice To Haves

Delivers Excellence to Customers: Puts customers first and works to high quality standards, Performs repetitive tasks, Considers financial impact
Facilitates the Coffeehouse Experience: Listens attentively, demonstrates empathy, shows courtesy, Fosters team cohesion and manages conflict
Leads Green Apron Partners: Monitors partners’ performance, provides feedback, and offers help and coaching, Recognizes, motivates, and empowers partners, rewarding strong performance
Thinks Critically and Makes Decisions: Analyzes and critically evaluates information, and offers practical solutions, Makes quick, informed decisions using rational judgments
Plans and Prioritizes Work: Plans ahead and thinks broadly, Sets objectives, works systematically, and manages resources
Adheres to Standards: Acts ethically, complying with rules, guidelines, and procedures, Documents information accurately
Applies Technical Acumen: Applies expertise and operates job-related technology

Responsibilities

Model behaviors for elevating the Coffeehouse experience and coach customer service standards and green apron service expectation.
Identify and respectfully address customer and partner issues with professionalism and empathy, including by directing partners, by adjusting partner concerns, and participating in corrective action decisions and conversations where necessary.
Recognize and celebrate partners.
Recommend and provide ongoing coaching to partners in the store and ensure expectations and instructions are followed.
Review Store Action Plan with store manager and assist in execution.
Assess health of overall inventory system and check and adjust orders, as necessary.
Address potential risks to store safety, health, and operations, and address issues identified.
Analyze your cash management reporting and take action as necessary.
Strategically forecast, manage, and schedule hours in your store.
Participate in the hiring, onboarding, and performance management of partners.
Review store communications and cascade as appropriate.

Benefits

medical
dental
vision
basic and supplemental life insurance
other voluntary insurance benefits
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement