Coffee Shop Barista

Hy-Vee - Watertown, NY

Full-time - Entry Level

Onsite - Watertown, NY

Food and Beverage Retailers

About the position

As a Coffee Shop Barista at Hy-Vee, you will be responsible for providing exceptional customer service while preparing and serving coffee and food items. This role emphasizes maintaining a clean work environment, handling food safely, and ensuring customer satisfaction through friendly interactions. You will work closely with team members to create a positive shopping experience for customers.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and passing along customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking customer orders.
• Takes customer orders at the counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Handles food in a safe manner and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness and ensures that an adequate food supply is ready and on hand.
• Prepares and replenishes product as necessary and checks in product, putting it away, and reviewing invoices.
• Runs the department registers and receives payment, makes change, etc., where applicable.
• Removes trash in a timely manner and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Reports to work when scheduled and on time.

Requirements

• Less than high school education or equivalent experience.
• Six months or less of similar or related work experience.
• Ability to carry out detailed but uninvolved written or verbal instructions.
• Ability to deal with a few concrete variables.
• Ability to perform simple addition and subtraction, copying figures, counting and recording.
• Ability to understand and follow verbal or demonstrated instructions.

Nice-to-haves

• Experience in a customer service role.
• Knowledge of coffee preparation and equipment.

Benefits

• Employee discounts on store products.
• Flexible scheduling options.